Frequently Asked Questions
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PRINTS
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SHIPPING
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PAINTINGS
Q: When are prints available to purchase?
A: Prints are available to purchase twice a year during June and again in December. The specific date and time will be announced before the sale. The best way to stay informed is to sign up for the newsletter.
Q: What is a timed release?
A: Prints are available for sale for a set amount of time. All purchases during that time will be honored. The edition size is based on the prints sold during that time.
Q: What is a limited edition?
A: The quantity of prints in the edition is set ahead of time. These are sold first come first served and usually sell out quickly.
Q: Will you sell out?
A: Limited editions tend to sell out quickly but the timed release will allow everyone a chance to purchase however many prints they would like within the allotted time.
Q: What size are the prints?
A: Sizes usually range from 14” x 14” up to 60” x 70”.
Q: How much do the prints cost?
A: Prices range from as low a $75 up to $2,500 USD.
Q: Why are some prints similar in size but different prices?
A: A number of factors play into price: size, color, and technicality. Each print and canvas is carefully and thoughtfully priced.
Q: When will my order arrive?
A: Shipping begins 3 to 4 months after the end of the sale.
Q: Why does it take so long?
A: Production of the 1000’s of prints that are sold can not begin until after the end of the sale. Static Medium’s team of experts put each print through a rigorous quality control check process and then number and emboss them before they can be signed by Mark. Finally, they are skillfully packaged and shipped to you.
Q: Can I purchase older edition prints?
A: Past print editions are not available for purchase. Many of Mark’s past prints are available through resale sites like Ebay.
Q: Can I pre-order a print? I won't be able to go online that day.
A: You cannot pre-order a print. All prints must be purchased during the release window. Time to call in a favor and have someone get online for you that day!
Q: How many prints can I order?
A: There isn't a limit to how many prints you can order during the timed sale. If you order more than 4 then we may split your order up for safer shipping. Please see your shipping email with your tracking number for the exact contents of your package.
Q: Are all of the prints signed and numbered?
A: Yes. Paper prints are signed, numbered, and embossed in the border. Canvas prints are signed and numbered on the back.
Q: How should I frame my new paper prints?
A: It’s best to choose all archival materials and uv protective glazing (acrylic or glass) when framing. If you choose not to mat your print then we suggest adding a spacer between the print and the glazing to allow the print to breathe so moisture doesn't collect. It is best to wait until you have the print in hand before heading to your local frame shop.
Q: How should I frame my new canvas prints?
A: Our canvases are printed with a white border that is intended to be wrapped around wooden stretcher bars when the canvas is stretched. They do not require glass or acrylic to protect the face of the canvas but some people opt to add a frame to the outside of the stretched canvas. The signature and number will appear on the back of the canvas when it is hanging on the wall.
Q: When do you begin shipping?
A: Shipping begins 3 to 4 months after the close of the sale.
Q: Why does it take so long?
A: Production of the 1000’s of prints that are sold can not begin after the end of the sale. Static Medium’s team of experts put each print through a rigorous quality control process and then number and emboss them before they can be signed by Mark. Finally, they are skillfully packaged and shipped to you. Only a certain number of prints can be packed each day so the actual shipping process takes a couple of months.
Q: What shipping service do you use?
A: We ship with FedEx and require an indirect signature for delivery.
Q: Do you ship worldwide?
A: Yes. Please note that if you are ordering outside of the US, additional import taxes and duties will apply per your country's customs guidelines. These duties and taxes vary by destination and are collected by FedEx prior to delivery.
Q: How do I get free shipping?
A: All orders over $300 will receive free U.S. shipping. International orders over $300 USD receive discounted shipping, valued at $30 USD.
Q: Are Value-added taxes and tariffs included in the international shipping cost?
A: No. You will be responsible for paying any additional import taxes and duties will apply per your country's customs guidelines. These duties and taxes are collected by the courier prior to delivery.
Q: Can I waive the indirect signature required?
A: Yes, please email maggiori@staticmedium.com to request "no signature required" upon delivery. Please note, that we are not responsible for any lost or stolen prints if the signature request is waived.
Q: What if I'm planning to take a trip sometime in the next 3-4 months?
A: Please email maggiori@staticmedium.com with the dates you will be away and a travel hold can be put on your order so it does not ship until you are back. Another option is to update your address to a friend or family member who can sign for your package while you're away.
Q: Can you combine orders? I placed more than one order.
A: Please email maggiori@staticmedium.com to request to combine orders within 48 hours of purchasing. Orders will be combined if possible and shipping overages will be refunded to your original form of purchase. Requests to combine orders after that initial time period can be combined if possible but no shipping refunds will be given.
Q: Can I update or change my shipping address?
A: Yes! Please email your new or updated address to maggiori@staticmedium.com.
Q: What if my order got shipped back to you?
If your order is returned to us then you are responsible for paying additional shipping and handling fees to have the order re-shipped.
Q: What if my order was damaged in transit?
A: Even if your tube appears to be damaged please accept the delivery (instead of refusing it). Please fully unpack/unroll your order to inspect for damage. Our packing process allows for a chance the print(s) did not get damaged. If there is damage please take photos and email them to maggiori@staticmedium.com. All FedEx claims must be initiated by the shipper so please contact Static Medium first if there are any issues. From there we will assist you in getting a replacement.
Q: Why are there staples in my shipping tube and how do I remove them?
A: The end caps are stapled onto the tubes so they don’t come off in transport. You can use a small flat tool like a screwdriver or butter knife to bend open the staple legs and push the legs back through the tube wall. You can also use the handle of a spoon or pliers to create leverage on the lip of the tube cap to pop it out. From there you can grab the staple crown with pliers (or your fingers) and pull it out of the tube. You will want to fully remove the staples from one end or smash them down before you pull out the prints. The staples are strong and can cut you or your print if precautions are not taken.
Q: Where can I view Mark's original paintings?
A: There are currently originals on display at Couse House in Taos and the Briscoe Museum in San Antonio.
Q: Can I commission a painting?
A: Mark is currently not taking any private commissions as he prepares for his 2025 solo show. He occasionally makes sketches and studies available to the public through his Instagram page.
Q: How do I purchase an original painting?
A: Mark will announce any sales or gallery showings in his newsletters. Please sign up HERE to receive updates.